Privacy Policy

BELLA FORMOSA GARTEN

ABN: 93 377 300 559

Effective Date: 30 July 2025

1. Overview

At BELLA FORMOSA GARTEN ("we", "our", "us"), your privacy is respected and protected. We are committed to handling your personal information securely and responsibly. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit our store, use our services, or engage with us online.

2. What We Do

We are an online-only business, offering:

- Ikebana tools, floral supplies and handcrafted Japanese vases

- Ikebana plates, decorative materials, planter pots and baskets

- Digital Gift Cards for gifting flexibility

We also provide:

- Ikebana arrangements for homes and commercial spaces

- Interior plant leasing services for offices, restaurants, reception areas, cafés, and private homes

We communicate through our website, mobile website, and potentially a mobile app for iOS and Android, as well as through Facebook and Instagram. We plan to offer Ikebana workshops and classes in the future.

3. Sales Channels and Website Platform

In addition to our own website, we sell our products via third-party platforms including:

- Google Shopping

- eBay

- Amazon

Our website and online store are built and hosted using Wix, a secure and globally recognised platform for e-commerce businesses. Please note that third-party platforms may collect and process personal data independently according to their own privacy policies.

4. Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

- Identity and Contact Details: Your name, email address, phone number, billing and delivery addresses

- Order and Service Information: Products ordered, service bookings, and delivery instructions

- Payment Details: Securely processed via trusted third-party payment providers (e.g., Square, PayPal, Stripe, Wix Payments)

- Communication History: Emails, messages, reviews, social media interactions

- Technical Data: IP address, browser and device type, site usage data collected via cookies and analytics

Withdrawal of Consent

If you no longer want us to process or hold your data, you may withdraw your consent at any time.

To do so, please contact us at:

enquiries@bellaformosagarten.com.au

26 Oakdene Crescent, Carnegie VIC 3163

5. How We Use Your Information

We use your personal data to:

- Process and deliver orders

- Provide customer service and technical support

- Communicate about orders, bookings or upcoming services

- Send updates, offers, and promotional content (with your consent)

- Improve our website, mobile site, and customer experience

- Manage referral programmes, discounts, coupons, and loyalty initiatives

- Fulfil legal or contractual obligations

6. Trusted Third Parties

We only share your personal information with trusted service providers necessary for running our business. These include:

- Payment Providers: Square, PayPal, Stripe, Wix Payments

- Logistics Partners: Australia Post and other reputable couriers

- Sales Platforms: Google Shopping, eBay, Amazon

- Website Host and Tools: Wix.com Ltd.

- Analytics and Marketing Services: Google Analytics, Meta (Facebook/Instagram) Ads

All third parties are required to comply with applicable data protection laws and only use your data for the purpose of performing their duties.

7. Data Security

We are committed to protecting your personal information through physical, electronic, and managerial procedures.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

In addition to Wix’s protections, we limit data access to authorised personnel and apply additional safeguards such as encryption, password protection, and regular system monitoring.

8. Access and Correction

You may request access to or correction of your personal information at any time.

Please contact us via:

Email: enquiries@bellaformosagarten.com.au

Mobile: 0424 003 558

Postal Address: 26 Oakdene Crescent, Carnegie VIC 3163

We aim to respond promptly and comply with any reasonable requests in accordance with privacy legislation.

9. Cookies and Analytics

Our website uses cookies and other tracking technologies to:

- Operate core website features

- Analyse how users interact with our site

- Personalise and enhance user experience

- Assist with marketing and advertising

It is important to note that third-party services, such as Google Analytics or other applications offered through the Wix App Market, may place cookies or use other tracking technologies through Wix’s services. These services may have their own privacy policies regarding how they collect and store data. As these are external services, such practices are not covered by the Wix Privacy Policy.

You may control or disable cookies in your browser settings, but please note this may impact your experience on our site.

10. Marketing Communications

If you choose to subscribe to our updates or engage with our store, we may contact you for a variety of reasons, including:

- Sending you newsletters, promotions, coupons, and exclusive offers

- Notifying you about new arrivals, classes, or upcoming workshops

- Inviting you to participate in surveys, feedback polls, or referral programmes

- Providing loyalty rewards, referral discounts, or seasonal campaigns

We may also contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you.

For these purposes, we may contact you via:

- Email

- Telephone

- Text Messages

- Postal Mail

You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.

11. External Links

Our site and communications may contain links to external websites (such as social media platforms or sales partners). We are not responsible for the privacy practices or content of those third-party sites.

12. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in law, practices or business operations. Any changes will be posted on our website and take effect upon publication. We recommend reviewing this policy regularly.

13. Contact Us

If you have any questions, concerns or complaints about your personal information or this Privacy Policy, please get in touch. We are committed to handling your enquiry with care and in accordance with Australian privacy law.

📧 Email: enquiries@bellaformosagarten.com.au
📞 Mobile: 0424 003 558
📍 Postal Address: 26 Oakdene Crescent, Carnegie VIC 3163